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FAQ

GENERAL

How do we get in touch with you?

Design Milk's Milk Factory is located in the United States and is run by real human beings. We are available to answer all your questions. Simply email us at hello@shopmilkfactory.com.

Do you do wholesale? 

Soon! Email us.

What are your t-shirt measurements?

SHIPPING

Where do you ship to?

Anywhere on planet earth. Shipping fees are determined at checkout and the available options for your country/city will be listed once you enter in your shipping address.

What shipping methods are available?

Most orders ship USPS First Class or Priority Mail, sometimes UPS or FedEx. Some orders may ship via another postal service, depending on where in the world it ships from, as some of the items may ship directly from the designers. Most orders will have a tracking number, which will be provided to you after your order has been shipped. 

We are not responsible for duties and taxes on shipments to locations outside of the United States.

When will I receive my order?

We think the best things in life are worth waiting for. We are a very small team and take extra special care with each order we receive, so please be patient so we can ensure your order arrives safely to you. Most items will ship within a few days and arrive in a few days after shipping, depending on your location and method of shipping. Please refer to your tracking number for more specific details about your shipment.

Can I cancel my order?

Please email hello@shopmilkfactory.com as soon as possible to cancel your order. Cancellations must be made within 24 hours of your purchase.

RETURNS + EXCHANGES

Do you accept returns or exchanges?

Yes, please see our page on Returns and Exchanges here.